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Visiting Nurse Association & Hospice of Western New England

West Springfield, MA · EIN 04-2105803 · 501(c)(3) · Publicly supported organization (509(a)(2))
Latest filing: Form 990 for the fiscal year ending September 30, 2025 (tax year 2024) · View the filing · Correct or respond

Visiting Nurse Association & Hospice of Western New England reported $28.1 million in revenue and $29.8 million in expenses for the fiscal year ending September 30, 2025. Of every $100 it spent, $76.88 went to program services, $23.12 to management and general costs and $0.00 to fundraising. Its largest source of revenue was program service revenue such as fees, sales and contracts: 92.0% of the total. Government grants made up 7.0%. The highest compensation it reported for one person was $1,747,717 (TRUSTEE/PRESIDENT & CEO - BH). 33 people received more than $100,000 in reportable compensation. Revenue fell 4% between FY2020 and FY2025. Source: Form 990, FY2025.

Where $100 of spending went

The fiscal year ending September 30, 2025 · Form 990, Part IX, line 25 · total expenses $30M

For context, the median across 5,634 covered health care charities: $86.19 programs, $13.81 management, $0.00 fundraising (medians computed separately, so they may not sum to $100).

Where $100 of revenue came from

The fiscal year ending September 30, 2025 · Form 990, Part VIII · total revenue $28M

The 990 scorecard · same measures for every charity, no grades

FY2025 filing. Median across 5,634 covered charities in this category, from their latest filings.
MeasureFY2025Median
Program services
Part IX 25(B) ÷ 25(A)
76.9%85.6%
Management & general
Part IX 25(C) ÷ 25(A)
23.1%13.7%
Fundraising
Part IX 25(D) ÷ 25(A)
0.0%0.0%
Fundraising cost per $1 of contributions
Part IX 25(D) ÷ Part VIII 1h
$0.00$0.00
Contributions & grants share of revenue
Part VIII 1h ÷ 12
7.5%1.3%
Government grants share of revenue
Part VIII 1e ÷ 12
7.0%0.1%
Program service revenue share
Part VIII 2g ÷ 12
92.0%93.7%
Highest reported compensation
Part VII-A, columns D–F
$1,747,717$975,831
Highest compensation as share of expenses
Part VII-A ÷ Part IX 25(A)
5.87%1.34%
People paid over $100,000
Part VII, line 2
3327
Net assets, in months of expenses
Part X 33(B) ÷ monthly expenses
-3.66.6
Independent voting board members
Part VI 1a–1b
16 of 2088.9%

A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.

What the money paid for, in its own words

FY2025 · Form 990, Part III · the three largest programs by expense
$18M expenses · 77.7% of program spending · revenue $15M

Home care: the home care program of Visiting Nurse Association and Hospice of western new england (vnah) serves about 7000 patients annually. The services, aimed at allowing patients to recuperate while remaining in the comfort of their homes, include skilled nursing, rehabilitation therapy, medical social work, and personal care. The organization assists patients with self-management of chronic disease, such as heart failure, through technology and teaching by incorporating telemonitoring into the plan of care. Currently, vnah provides remote telemonitoring to approximately 500 patients

$5.1M expenses · 22.3% of program spending · revenue $11M

Hospice: the hospice and palliative care program of Visiting Nurse Association and Hospice of western new england provides end of life care for patients in the community, assisted living facilities and skilled nursing facilities. The programs coordinate care for an average daily census of about 150 to 250 patients of all ages. Hospice has an interdisciplinary approach using nursing, social work, chaplains, and hospice aides. A unique feature of hospice is its strong team of volunteers who provide such services as errands, respite, and companionship as well as legal counsel from volunteer…

Highest reported compensation

FY2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here
RoleFrom this orgFrom related orgsOtherTotal
TRUSTEE/PRESIDENT & CEO - BH
Director/trustee, officer, 1.00 hrs/week
$0$1,514,715$233,002$1,747,717
FORMER TRUSTEE/PRESIDENT & CEO - BH
Former, 0.00 hrs/week
$0$1,554,650$33,050$1,587,700
SVP, CFO & TREAS BH (THRU 4/22/25)
Officer, 1.00 hrs/week
$0$1,279,577$56,058$1,335,635
INTERIM PRES - VNAH (THRU 12/4/24)/INTERIM COO
Officer, 1.00 hrs/week
$0$1,134,934$54,739$1,189,673
TRUSTEE/CHAIR DEPT. OF SURGERY
Director/trustee, 1.00 hrs/week
$1,055,742$0$61,744$1,117,486
CFO & TREASURER - BH (AS OF 4/22/25)
Officer, 1.00 hrs/week
$0$387,373$55,232$442,605
PALLIATIVE CARE PHYSICIAN
Highest compensated employee, 50.00 hrs/week
$270,444$0$51,716$322,160
CLERK/DIRECTOR STRATEGY
Officer, 1.00 hrs/week
$0$181,047$28,986$210,033

33 people received more than $100,000 in reportable compensation from Visiting Nurse Association & Hospice of Western New England (Part VII, line 2). Compensation of current officers, directors and key employees totaled $202K (Part IX, line 5).

6 years of filings

Form 990, Parts I, VII, IX and X · each row is that year's own filing, linked
RevenueExpenses
$0$10M$20M$30M$40MFY2020FY2021FY2022FY2023FY2024FY2025$28M$30M
FilingRevenueExpensesProgramsNet assetsTop pay
FY2025 ⓘ$28M$30M76.9%−$9.0M$1,747,717
FY2024 ⓘ$28M$30M77.1%−$7.5M$2,758,272
FY2023 ⓘ$27M$30M81.9%−$6.3M$3,085,137
FY2022 ⓘ$27M$29M83.5%−$3.4M$2,463,220
FY2021 ⓘ$29M$29M82.4%−$1.7M$2,550,998
FY2020 ⓘ$29M$30M80.7%−$2.8M$2,450,974

Governance answers, as filed

FY2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means
  • Voting board members, and how many are independent Part VI, lines 1a–1b20 · 16 independent
  • Audited financial statements Part XII 2bYes
  • Conflict-of-interest policy Part VI 12aYes
  • Whistleblower policy Part VI 13Yes
  • Document retention policy Part VI 14Yes
  • Independent process for top executive pay Part VI 15aNo
  • Board given the 990 before filing Part VI 11aYes
  • Family or business ties among insiders Part VI 2Yes
  • Aware of a significant diversion of assets Part VI 5No
  • Excess benefit transaction with an insider Part IV 25aNo
  • Loans to or from insiders outstanding Part IV 26No
  • Lobbying, or a 501(h) election in effect Part IV 4No
  • Over $15,000 of professional fundraising services Part IV 18No
  • Over $10,000 of activity outside the U.S. Part IV 14bNo
  • Employees Part I, line 5302
  • Volunteers Part I, line 654

Largest outside contractors

FY2025 · Form 990, Part VII, Section B · businesses only
AFLAC
Administrative services
$553,261
OPTUM
Healthcare consulting services
$471,680
STATESERV HOSPICE
Contracted services
$336,357
73 STATE ST LLC
Administrative services
$311,299
MCBEE ASSOCIATES INC
Healthcare consulting services
$306,603

Individuals listed as contractors are left out. 9 contractors were paid more than $100,000 in all.

Correct a figure or respond

Every number above is copied from Visiting Nurse Association & Hospice of Western New England's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Visiting Nurse Association & Hospice of Western New England, you can publish a response that is linked from this page.

Similar-sized charities in this cause

All health care charities · Largest charities in Massachusetts

Questions people ask

How much of Visiting Nurse Association & Hospice of Western New England's spending goes to programs?

In the fiscal year ending September 30, 2025, Visiting Nurse Association & Hospice of Western New England reported that 76.9% of its $29.8 million in expenses went to program services, 23.1% to management and general and 0.0% to fundraising (Form 990, Part IX).

How much does Visiting Nurse Association & Hospice of Western New England pay its top executive?

The largest total compensation Visiting Nurse Association & Hospice of Western New England reported for one person in the fiscal year ending September 30, 2025 was $1,747,717, for the role of TRUSTEE/PRESIDENT & CEO - BH (Form 990, Part VII, including compensation from related organizations and other compensation).

Where does Visiting Nurse Association & Hospice of Western New England get its money?

Of $28.1 million in revenue in the fiscal year ending September 30, 2025, 7.5% came from contributions and grants (including 7.0% from government grants) and 92.0% from program service revenue (Form 990, Part VIII).

Is Visiting Nurse Association & Hospice of Western New England a registered charity?

The IRS lists EIN 04-2105803 as a 501(c)(3) organization (publicly supported organization (509(a)(2))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024. A filing shows what the organization reported; it doesn't by itself show whether a program works.

Sources

  • FY2025: Form 990 for the fiscal year ending September 30, 2025, object 202622249349300202 · read the filing
  • FY2024: Form 990 for the fiscal year ending September 30, 2024, object 202502239349301205 · read the filing
  • FY2023: Form 990 for the fiscal year ending September 30, 2023, object 202422269349300007 · read the filing
  • FY2022: Form 990 for the fiscal year ending September 30, 2022, object 202342249349300204 · read the filing
  • FY2021: Form 990 for the fiscal year ending September 30, 2021, object 202222179349300102 · read the filing
  • FY2020: Form 990 for the fiscal year ending September 30, 2020, object 202132259349302913 · read the filing

All filings for EIN 04-2105803: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.