Service Management Group
Service Management Group reported $39.0 million in revenue and $39.9 million in expenses for calendar year 2024. Of every $100 it spent, $0.20 went to program services, $99.80 to management and general costs and $0.00 to fundraising. Its largest source of revenue was program service revenue such as fees, sales and contracts: 96.1% of the total. The highest compensation it reported for one person was $664,868 (CHIEF EXECUTIVE OFFICER). 22 people received more than $100,000 in reportable compensation. Revenue rose 50% between 2019 and 2024. Source: Form 990, 2024.
Where $100 of spending went
Calendar year 2024 · Form 990, Part IX, line 25 · total expenses $40MFor context, the median across 3,614 covered human services charities: $88.27 programs, $11.52 management, $0.21 fundraising (medians computed separately, so they may not sum to $100).
Where $100 of revenue came from
Calendar year 2024 · Form 990, Part VIII · total revenue $39MThe 990 scorecard · same measures for every charity, no grades
| Measure | 2024 | Median |
|---|---|---|
| Program services Part IX 25(B) ÷ 25(A) | 0.2% | 87.2% |
| Management & general Part IX 25(C) ÷ 25(A) | 99.8% | 11.4% |
| Fundraising Part IX 25(D) ÷ 25(A) | 0.0% | 0.2% |
| Fundraising cost per $1 of contributions Part IX 25(D) ÷ Part VIII 1h | Not reported | $0.02 |
| Contributions & grants share of revenue Part VIII 1h ÷ 12 | 0.0% | 20.6% |
| Government grants share of revenue Part VIII 1e ÷ 12 | 0.0% | 2.4% |
| Program service revenue share Part VIII 2g ÷ 12 | 96.1% | 70.8% |
| Highest reported compensation Part VII-A, columns D–F | $664,868 | $274,992 |
| Highest compensation as share of expenses Part VII-A ÷ Part IX 25(A) | 1.67% | 1.18% |
| People paid over $100,000 Part VII, line 2 | 22 | 6 |
| Net assets, in months of expenses Part X 33(B) ÷ monthly expenses | -0.7 | 6.9 |
| Independent voting board members Part VI 1a–1b | 0 of 7 | 100.0% |
A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.
What the money paid for, in its own words
2024 · Form 990, Part III · the three largest programs by expenseHighest reported compensation
2024 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here| Role | From this org | From related orgs | Other | Total |
|---|---|---|---|---|
| CHIEF EXECUTIVE OFFICER Director/trustee, officer, 10.00 hrs/week | $664,868 | $0 | $0 | $664,868 |
| CHIEF SOLUTIONS OFFICER Officer, 10.00 hrs/week | $255,000 | $0 | $0 | $255,000 |
| CHIEF ORGANIZATION OFFICER Officer, 10.00 hrs/week | $196,002 | $0 | $0 | $196,002 |
| CHIEF HR OFFICER Officer, 10.00 hrs/week | $186,483 | $0 | $0 | $186,483 |
| CHIEF TECHNOLOGY OFFICER Officer, 18.00 hrs/week | $178,126 | $0 | $0 | $178,126 |
| CHIEF OPERATIONS OFFICER Officer, 10.00 hrs/week | $177,691 | $0 | $0 | $177,691 |
| PROGRAM DIRECTOR Highest compensated employee, 1.00 hrs/week | $175,457 | $0 | $0 | $175,457 |
| PROGRAM DIRECTOR Highest compensated employee, 1.00 hrs/week | $170,637 | $0 | $0 | $170,637 |
22 people received more than $100,000 in reportable compensation from Service Management Group (Part VII, line 2).
6 years of filings
Form 990, Parts I, VII, IX and X · each row is that year's own filing, linkedGovernance answers, as filed
2024 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means- Voting board members, and how many are independent Part VI, lines 1a–1b7 · 0 independent
- Audited financial statements Part XII 2bYes
- Conflict-of-interest policy Part VI 12aYes
- Whistleblower policy Part VI 13Yes
- Document retention policy Part VI 14Yes
- Independent process for top executive pay Part VI 15aYes
- Board given the 990 before filing Part VI 11aYes
- Family or business ties among insiders Part VI 2No
- Aware of a significant diversion of assets Part VI 5No
- Excess benefit transaction with an insider Part IV 25aNo
- Loans to or from insiders outstanding Part IV 26No
- Lobbying, or a 501(h) election in effect Part IV 4No
- Over $15,000 of professional fundraising services Part IV 18No
- Over $10,000 of activity outside the U.S. Part IV 14bNo
- Employees Part I, line 5493
Correct a figure or respond
Every number above is copied from Service Management Group's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Service Management Group, you can publish a response that is linked from this page.
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Of every $100 Service Management Group spent in 2024, $0.20 went to programs. The full breakdown, from its IRS Form 990:
Questions people ask
How much of Service Management Group's spending goes to programs?
In calendar year 2024, Service Management Group reported that 0.2% of its $39.9 million in expenses went to program services, 99.8% to management and general and 0.0% to fundraising (Form 990, Part IX).
How much does Service Management Group pay its top executive?
The largest total compensation Service Management Group reported for one person in calendar year 2024 was $664,868, for the role of CHIEF EXECUTIVE OFFICER (Form 990, Part VII, including compensation from related organizations and other compensation).
Where does Service Management Group get its money?
Of $39.0 million in revenue in calendar year 2024, 0.0% came from contributions and grants and 96.1% from program service revenue (Form 990, Part VIII).
Is Service Management Group a registered charity?
The IRS lists EIN 20-2013846 as a 501(c)(3) organization (publicly supported organization (509(a)(2))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024. A filing shows what the organization reported; it doesn't by itself show whether a program works.
Sources
- 2024: Form 990 for calendar year 2024, object 202503219349307620 · read the filing · XML
- 2023: Form 990 for calendar year 2023, object 202443189349306889 · read the filing
- 2022: Form 990 for calendar year 2022, object 202343179349309484 · read the filing
- 2021: Form 990 for calendar year 2021, object 202203189349301885 · read the filing
- 2020: Form 990 for calendar year 2020, object 202143209349301834 · read the filing
- 2019: Form 990 for calendar year 2019, object 202001999349300125 · read the filing
All filings for EIN 20-2013846: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.