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Phoenix Counseling Center

Gastonia, NC · EIN 20-2493799 · 501(c)(3) · Publicly supported organization (509(a)(2))
Latest filing: Form 990 for the fiscal year ending June 30, 2025 (tax year 2024) · View the filing · Correct or respond

Phoenix Counseling Center reported $14.3 million in revenue and $12.4 million in expenses for the fiscal year ending June 30, 2025. Of every $100 it spent, $83.99 went to program services, $16.01 to management and general costs and $0.00 to fundraising. Its largest source of revenue was program service revenue such as fees, sales and contracts: 88.7% of the total. Government grants made up 9.1%. The highest compensation it reported for one person was $214,240 (CEO). 6 people received more than $100,000 in reportable compensation. Revenue rose 34% between FY2020 and FY2025. Source: Form 990, FY2025.

Where $100 of spending went

The fiscal year ending June 30, 2025 · Form 990, Part IX, line 25 · total expenses $12M

For context, the median across 5,499 covered education charities: $85.56 programs, $13.59 management, $0.85 fundraising (medians computed separately, so they may not sum to $100).

Where $100 of revenue came from

The fiscal year ending June 30, 2025 · Form 990, Part VIII · total revenue $14M

The 990 scorecard · same measures for every charity, no grades

FY2025 filing. Median across 5,499 covered charities in this category, from their latest filings.
MeasureFY2025Median
Program services
Part IX 25(B) ÷ 25(A)
84.0%84.4%
Management & general
Part IX 25(C) ÷ 25(A)
16.0%13.4%
Fundraising
Part IX 25(D) ÷ 25(A)
0.0%0.8%
Fundraising cost per $1 of contributions
Part IX 25(D) ÷ Part VIII 1h
$0.00$0.04
Contributions & grants share of revenue
Part VIII 1h ÷ 12
9.1%19.1%
Government grants share of revenue
Part VIII 1e ÷ 12
9.1%1.1%
Program service revenue share
Part VIII 2g ÷ 12
88.7%69.9%
Highest reported compensation
Part VII-A, columns D–F
$214,240$331,578
Highest compensation as share of expenses
Part VII-A ÷ Part IX 25(A)
1.73%1.28%
People paid over $100,000
Part VII, line 2
68
Net assets, in months of expenses
Part X 33(B) ÷ monthly expenses
6.613.3
Independent voting board members
Part VI 1a–1b
5 of 5100.0%

A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.

What the money paid for, in its own words

FY2025 · Form 990, Part III · the three largest programs by expense
$4.7M expenses · 45.2% of program spending · revenue $7.1M

Inpatient Services:Facility Based Crisis: PCC operates 2 16-bed residential crisis stabilization programs for mental health emergencies, dangerous behaviors, and/or intoxication from drugs and/or alcohol. This is a short-term service provided in a safe and secure environment intended to create stabilization for follow-on services and treatment

$3.0M expenses · 29.0% of program spending · revenue $3.6M

Other Outpatient Services:Mobile Crisis Services:PCC provides 24/7/365 mobile crisis service response. Mobile Crisis Management involves all support, services and treatment necessary to provide integrated crisis response, crisis stabilization interventions, and crisis prevention activities.Including Mores Services:Mobile Outreach Response Engagement StabilizationCrisis Services for children and adolescents. The MORES team will respond to the child and familys needs in any location.Guardianship Services:PCC provides Guardianship Services to individuals who are alleged to be incompetent or…

$1.9M expenses · 18.0% of program spending · revenue $2.2M

Outpatient Services:PCC provides mental health and substance use outpatient services. These services range from enhanced group services to individual counseling sessions:-Substance Abuse Comprehensive Treatment Groups-Substance Abuse Intensive Outpatient Groups-Partial Hospitalization -Peer Support Services-Recovery Court Services-Aftercare/Relapse PreventionMedication Management Services:PCC provides Medication-Assisted Treatment for opioid use disorder and medication management services for other mental health disorders. The use of medications in combination with group and/or individual…

$807K all other programs (line 4d)

Highest reported compensation

FY2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here
RoleFrom this orgFrom related orgsOtherTotal
CEO
Officer, 40.00 hrs/week
$214,240$0$0$214,240
CFO
Listed in Part VII, 40.00 hrs/week
$139,050$0$0$139,050
CCO
Listed in Part VII, 40.00 hrs/week
$120,000$0$0$120,000
COO
Listed in Part VII, 40.00 hrs/week
$110,000$0$0$110,000
Crisis Director
Listed in Part VII, 40.00 hrs/week
$101,000$0$0$101,000
Chief QM Officer
Listed in Part VII, 40.00 hrs/week
$100,980$0$0$100,980

6 people received more than $100,000 in reportable compensation from Phoenix Counseling Center (Part VII, line 2). Compensation of current officers, directors and key employees totaled $214K (Part IX, line 5).

6 years of filings

Form 990, Parts I, VII, IX and X · each row is that year's own filing, linked
RevenueExpenses
$0$5.0M$10M$15M$20MFY2020FY2021FY2022FY2023FY2024FY2025$14M$12M
FilingRevenueExpensesProgramsNet assetsTop pay
FY2025 ⓘ$14M$12M84.0%$6.8M$214,240
FY2024 ⓘ$12M$11M83.7%$4.9M$180,250
FY2023 ⓘ$9.0M$9.1M84.0%$3.8M$180,250
FY2022 ⓘ$10M$10M84.9%$4.0M$180,250
FY2021 ⓘ$13M$10M84.3%$3.8M$175,000
FY2020 ⓘ$11M$9.9M84.2%$1.1M$181,079

Governance answers, as filed

FY2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means
  • Voting board members, and how many are independent Part VI, lines 1a–1b5 · 5 independent
  • Audited financial statements Part XII 2bYes
  • Conflict-of-interest policy Part VI 12aYes
  • Whistleblower policy Part VI 13Yes
  • Document retention policy Part VI 14Yes
  • Independent process for top executive pay Part VI 15aYes
  • Board given the 990 before filing Part VI 11aNo
  • Family or business ties among insiders Part VI 2No
  • Aware of a significant diversion of assets Part VI 5No
  • Excess benefit transaction with an insider Part IV 25aNo
  • Loans to or from insiders outstanding Part IV 26No
  • Lobbying, or a 501(h) election in effect Part IV 4No
  • Over $15,000 of professional fundraising services Part IV 18No
  • Over $10,000 of activity outside the U.S. Part IV 14bNo
  • Employees Part I, line 5240

Largest outside contractors

FY2025 · Form 990, Part VII, Section B · businesses only
Psychiatric Services of Carolinas PC
Psychiatric Services
$566,218

Individuals listed as contractors are left out. 1 contractors were paid more than $100,000 in all.

Correct a figure or respond

Every number above is copied from Phoenix Counseling Center's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Phoenix Counseling Center, you can publish a response that is linked from this page.

Similar-sized charities in this cause

All education charities · Largest charities in North Carolina

Questions people ask

How much of Phoenix Counseling Center's spending goes to programs?

In the fiscal year ending June 30, 2025, Phoenix Counseling Center reported that 84.0% of its $12.4 million in expenses went to program services, 16.0% to management and general and 0.0% to fundraising (Form 990, Part IX).

How much does Phoenix Counseling Center pay its top executive?

The largest total compensation Phoenix Counseling Center reported for one person in the fiscal year ending June 30, 2025 was $214,240, for the role of CEO (Form 990, Part VII, including compensation from related organizations and other compensation).

Where does Phoenix Counseling Center get its money?

Of $14.3 million in revenue in the fiscal year ending June 30, 2025, 9.1% came from contributions and grants (including 9.1% from government grants) and 88.7% from program service revenue (Form 990, Part VIII).

Is Phoenix Counseling Center a registered charity?

The IRS lists EIN 20-2493799 as a 501(c)(3) organization (publicly supported organization (509(a)(2))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024. A filing shows what the organization reported; it doesn't by itself show whether a program works.

Sources

  • FY2025: Form 990 for the fiscal year ending June 30, 2025, object 202641189349300214 · read the filing
  • FY2024: Form 990 for the fiscal year ending June 30, 2024, object 202521209349300237 · read the filing
  • FY2023: Form 990 for the fiscal year ending June 30, 2023, object 202401289349300310 · read the filing
  • FY2022: Form 990 for the fiscal year ending June 30, 2022, object 202320379349301032 · read the filing
  • FY2021: Form 990 for the fiscal year ending June 30, 2021, object 202201309349303550 · read the filing
  • FY2020: Form 990 for the fiscal year ending June 30, 2020, object 202003149349301465 · read the filing

All filings for EIN 20-2493799: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.