Info Line of San Diego County
Also known as 211 San Diego
Info Line of San Diego County reported $26.9 million in revenue and $26.2 million in expenses for the fiscal year ending June 30, 2025. Of every $100 it spent, $80.13 went to program services, $16.26 to management and general costs and $3.61 to fundraising. Its largest source of revenue was program service revenue such as fees, sales and contracts: 97.5% of the total. The highest compensation it reported for one person was $409,364 (PRESIDENT & CEO). 10 people received more than $100,000 in reportable compensation. Revenue rose 61% between FY2020 and FY2025. Source: Form 990, FY2025.
Where $100 of spending went
The fiscal year ending June 30, 2025 · Form 990, Part IX, line 25 · total expenses $26MFor context, the median across 3,614 covered human services charities: $88.27 programs, $11.52 management, $0.21 fundraising (medians computed separately, so they may not sum to $100).
Where $100 of revenue came from
The fiscal year ending June 30, 2025 · Form 990, Part VIII · total revenue $27MThe 990 scorecard · same measures for every charity, no grades
| Measure | FY2025 | Median |
|---|---|---|
| Program services Part IX 25(B) ÷ 25(A) | 80.1% | 87.2% |
| Management & general Part IX 25(C) ÷ 25(A) | 16.3% | 11.4% |
| Fundraising Part IX 25(D) ÷ 25(A) | 3.6% | 0.2% |
| Fundraising cost per $1 of contributions Part IX 25(D) ÷ Part VIII 1h | $1.91 | $0.02 |
| Contributions & grants share of revenue Part VIII 1h ÷ 12 | 1.8% | 20.6% |
| Government grants share of revenue Part VIII 1e ÷ 12 | 0.0% | 2.4% |
| Program service revenue share Part VIII 2g ÷ 12 | 97.5% | 70.8% |
| Highest reported compensation Part VII-A, columns D–F | $409,364 | $274,992 |
| Highest compensation as share of expenses Part VII-A ÷ Part IX 25(A) | 1.56% | 1.18% |
| People paid over $100,000 Part VII, line 2 | 10 | 6 |
| Net assets, in months of expenses Part X 33(B) ÷ monthly expenses | 4.9 | 6.9 |
| Independent voting board members Part VI 1a–1b | 9 of 9 | 100.0% |
A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.
What the money paid for, in its own words
FY2025 · Form 990, Part III · the three largest programs by expense211 San Diego offers a free, 24-hour confidential phone service and searchable online database. By dialing 211, people are linked to a trained community connector who conducts comprehensive eligibility screenings and needs assessments to gain an understanding of each person's unique situation. Community connectors match each person's needs with available community resources and work with them as well as with nonprofit and government services to ensure they receive the support necessary to meet their needs to improve their quality of life. Referrals often include 211's own in-depth services…
Access offers a portfolio of evolving programs to connect to, maintain, and utilize public benefit programs, which are known to have a significant impact in reducing poverty and promoting opportunity for low-income households. Programs are implemented in partnership with community-based organizations and local and state government offices.211 San Diego provides general information and offer help toward accessing or completing an application, enrollment and/or renewal of various public benefit programs. These programs often vary, depending on rising needs and seasonal and/or temporary public…
A cornerstone program offered on an ongoing basis since 2009 is the enrollment center which offers over-the-phone application assistance for calfresh and medical. This unique over-the-phone accessibility helps eliminate barriers to in-person enrollment, such as transportation, childcare or physical limitations. In 2022, these services expanded to include over-the-phone support for completing the sar7 for the annual recertification of calfresh benefits. This service is available to the counties of San Diego, imperial, and san francisco. To schedule an appoinment, anyone (within San Diego and…
Highest reported compensation
FY2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here| Role | From this org | From related orgs | Other | Total |
|---|---|---|---|---|
| PRESIDENT & CEO Officer, 50.00 hrs/week | $380,205 | $0 | $29,159 | $409,364 |
| CHIEF FINANCIAL OFFICER Officer, 40.00 hrs/week | $315,014 | $0 | $21,933 | $336,947 |
| CHIEF TECHNOLOGY OFFICER Key employee, 40.00 hrs/week | $292,152 | $0 | $21,630 | $313,782 |
| CHIEF BUSINESS DEVELOPMENT Key employee, 40.00 hrs/week | $299,744 | $0 | $12,926 | $312,670 |
| CHIEF OF STAFF Highest compensated employee, 40.00 hrs/week | $244,777 | $0 | $10,777 | $255,554 |
| CHIEF PEOPLE OFFICER Former, 40.00 hrs/week | $226,515 | $0 | $1,563 | $228,078 |
| VICE PRESIDENT OF EXTERNAL AFFAIRS Highest compensated employee, 40.00 hrs/week | $142,676 | $0 | $13,756 | $156,432 |
| CONTROLLER Highest compensated employee, 40.00 hrs/week | $134,712 | $0 | $14,372 | $149,084 |
10 people received more than $100,000 in reportable compensation from Info Line of San Diego County (Part VII, line 2). Compensation of current officers, directors and key employees totaled $2.3M (Part IX, line 5).
6 years of filings
Form 990, Parts I, VII, IX and X · each row is that year's own filing, linkedGovernance answers, as filed
FY2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means- Voting board members, and how many are independent Part VI, lines 1a–1b9 · 9 independent
- Audited financial statements Part XII 2bYes
- Conflict-of-interest policy Part VI 12aYes
- Whistleblower policy Part VI 13Yes
- Document retention policy Part VI 14Yes
- Independent process for top executive pay Part VI 15aYes
- Board given the 990 before filing Part VI 11aYes
- Family or business ties among insiders Part VI 2No
- Aware of a significant diversion of assets Part VI 5No
- Excess benefit transaction with an insider Part IV 25aNo
- Loans to or from insiders outstanding Part IV 26No
- Lobbying, or a 501(h) election in effect Part IV 4No
- Over $15,000 of professional fundraising services Part IV 18No
- Over $10,000 of activity outside the U.S. Part IV 14bNo
- Employees Part I, line 5417
Largest outside contractors
FY2025 · Form 990, Part VII, Section B · businesses only| ICE CYBERSECURITY It consulting | $177,720 |
| HURNER GOVERNMENT RELATIONS AND ADVOCACY Government affairs | $102,000 |
Individuals listed as contractors are left out. 3 contractors were paid more than $100,000 in all.
Correct a figure or respond
Every number above is copied from Info Line of San Diego County's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Info Line of San Diego County, you can publish a response that is linked from this page.
Share or embed this breakdown
Of every $100 Info Line of San Diego County spent in FY2025, $80.13 went to programs. The full breakdown, from its IRS Form 990:
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Similar-sized charities in this cause
- Lutheran Social Services National Capital AreaincWashington, DC · revenue $27M · programs 83.4% · FY2025
- Social Advocates for Youth San DiegoSan Diego, CA · revenue $27M · programs 82.5% · FY2025
- Nysarc Inc. Saratoga County ChapterBallston Spa, NY · revenue $27M · programs 85.2% · 2024
- YMCA of the East ValleyRedlands, CA · revenue $27M · programs 89.1% · FY2025
- Specialized Alternatives for Families & Youth of OhioDelphos, OH · revenue $27M · programs 86.7% · 2024
All human services charities · Largest charities in California
Questions people ask
How much of Info Line of San Diego County's spending goes to programs?
In the fiscal year ending June 30, 2025, Info Line of San Diego County reported that 80.1% of its $26.2 million in expenses went to program services, 16.3% to management and general and 3.6% to fundraising (Form 990, Part IX).
How much does Info Line of San Diego County pay its top executive?
The largest total compensation Info Line of San Diego County reported for one person in the fiscal year ending June 30, 2025 was $409,364, for the role of PRESIDENT & CEO (Form 990, Part VII, including compensation from related organizations and other compensation).
Where does Info Line of San Diego County get its money?
Of $26.9 million in revenue in the fiscal year ending June 30, 2025, 1.8% came from contributions and grants and 97.5% from program service revenue (Form 990, Part VIII).
Is Info Line of San Diego County a registered charity?
The IRS lists EIN 33-1029843 as a 501(c)(3) organization (publicly supported organization (170(b)(1)(a)(vi))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024. A filing shows what the organization reported; it doesn't by itself show whether a program works.
Sources
- FY2025: Form 990 for the fiscal year ending June 30, 2025, object 202601359349312945 · read the filing · XML
- FY2024: Form 990 for the fiscal year ending June 30, 2024, object 202541359349309374 · read the filing
- FY2023: Form 990 for the fiscal year ending June 30, 2023, object 202411239349302586 · read the filing
- FY2022: Form 990 for the fiscal year ending June 30, 2022, object 202311239349302956 · read the filing
- FY2021: Form 990 for the fiscal year ending June 30, 2021, object 202201309349302825 · read the filing
- FY2020: Form 990 for the fiscal year ending June 30, 2020, object 202131269349301773 · read the filing
All filings for EIN 33-1029843: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.