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Crisis Connections
Crisis Connections reported $31.3 million in revenue and $29.7 million in expenses for calendar year 2025. Of every $100 it spent, $88.82 went to program services, $9.37 to management and general costs and $1.81 to fundraising. Its largest source of revenue was contributions and grants: 100.1% of the total. Government grants made up 80.6%. The highest compensation it reported for one person was $275,659 (CHIEF EXECUTIVE OFFICER). 21 people received more than $100,000 in reportable compensation. Revenue rose 305% between 2019 and 2025. Source: Form 990, 2025.
Where $100 of spending went
Calendar year 2025 · Form 990, Part IX, line 25 · total expenses $30MFor context, the median across 864 covered mental health & crisis intervention charities: $86.13 programs, $13.87 management, $0.00 fundraising (medians computed separately, so they may not sum to $100).
Where $100 of revenue came from
Calendar year 2025 · Form 990, Part VIII · total revenue $31M- Contributions & grants (non-government)$19.44 $6.1M
- Government grants$80.41 $25M
- Program service revenue$0.01 $1,815
- Investment income$0.14 $45,312
Other revenue was negative: −$81,158. The bar shows the positive sources only.
The 990 scorecard · same measures for every charity, no grades
| Measure | 2025 | Median |
|---|---|---|
| Program services Part IX 25(B) ÷ 25(A) | 88.8% | 85.2% |
| Management & general Part IX 25(C) ÷ 25(A) | 9.4% | 13.7% |
| Fundraising Part IX 25(D) ÷ 25(A) | 1.8% | 0.0% |
| Fundraising cost per $1 of contributions Part IX 25(D) ÷ Part VIII 1h | $0.02 | $0.00 |
| Contributions & grants share of revenue Part VIII 1h ÷ 12 | 100.1% | 26.4% |
| Government grants share of revenue Part VIII 1e ÷ 12 | 80.6% | 14.5% |
| Program service revenue share Part VIII 2g ÷ 12 | 0.0% | 69.3% |
| Highest reported compensation Part VII-A, columns D–F | $275,659 | $324,111 |
| Highest compensation as share of expenses Part VII-A ÷ Part IX 25(A) | 0.93% | 1.28% |
| People paid over $100,000 Part VII, line 2 | 21 | 8 |
| Net assets, in months of expenses Part X 33(B) ÷ monthly expenses | 3.1 | 6.2 |
| Independent voting board members Part VI 1a–1b | 11 of 11 | 100.0% |
A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.
What the money paid for, in its own words
2025 · Form 990, Part III · the three largest programs by expenseCrisis Connections provides free and reliable crisis prevention, intervention, and post-vention services for individuals experiencing a personal crisis - physical, emotional, or financial. Our trained volunteers and staff offer support, help callers connect to necessary resources, and listen without judgement. Our crisis services include: 1) our 24-hour crisis line is there when a member of the community feels overwhelmed, deeply sad, alone, or even desperate. They can talk to a real person who lends an understanding ear and helps them navigate through the crisis; 2) teen link is a…
Crisis Connections' king county 211 program is the community's lifeline for connecting people to critical resources such as food, shelter, eviction prevention and caregiver support. Our 211 information & referral specialists help community members navigate the complex health and human service landscape and connect them to best-fit resources for their unique needs. 211's overarching goals are to provide the support needed to prevent urgent needs from becoming crises and connect people to resources to improve their health, well-being, and quality of life. Our 211 team also manages community…
Highest reported compensation
2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here| Role | From this org | From related orgs | Other | Total |
|---|---|---|---|---|
| CHIEF EXECUTIVE OFFICER Officer, 37.50 hrs/week | $264,487 | $0 | $11,172 | $275,659 |
| CHIEF OPERATIONS OFFICER Highest compensated employee, 37.50 hrs/week | $192,259 | $0 | $10,579 | $202,838 |
| CHIEF DIVERSITY, EQUITY, INCLUSION & BELONGING OFF Highest compensated employee, 37.50 hrs/week | $168,089 | $0 | $10,579 | $178,668 |
| VICE PRESIDENT OF FINANCE Officer, 37.50 hrs/week | $152,715 | $0 | $0 | $152,715 |
| CHIEF PHILANTHROPY & COMMUNITY RELATIONS OFFICER Highest compensated employee, 37.50 hrs/week | $142,622 | $0 | $7,052 | $149,674 |
| 911 DIVERSION DIRECTOR Highest compensated employee, 37.50 hrs/week | $134,983 | $0 | $10,579 | $145,562 |
| CLINICAL DIRECTOR 988 CRISIS SERVICES Highest compensated employee, 37.50 hrs/week | $130,957 | $0 | $10,579 | $141,536 |
21 people received more than $100,000 in reportable compensation from Crisis Connections (Part VII, line 2). Compensation of current officers, directors and key employees totaled $428K (Part IX, line 5).
7 years of filings
Form 990, Parts I, VII, IX and X · each row is that year's own filing, linkedGovernance answers, as filed
2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means- Voting board members, and how many are independent Part VI, lines 1a–1b11 · 11 independent
- Audited financial statements Part XII 2bYes
- Conflict-of-interest policy Part VI 12aYes
- Whistleblower policy Part VI 13Yes
- Document retention policy Part VI 14Yes
- Independent process for top executive pay Part VI 15aYes
- Board given the 990 before filing Part VI 11aNo
- Family or business ties among insiders Part VI 2No
- Aware of a significant diversion of assets Part VI 5No
- Excess benefit transaction with an insider Part IV 25aNo
- Loans to or from insiders outstanding Part IV 26No
- Lobbying, or a 501(h) election in effect Part IV 4No
- Over $15,000 of professional fundraising services Part IV 18No
- Over $10,000 of activity outside the U.S. Part IV 14bNo
- Employees Part I, line 5472
- Volunteers Part I, line 6384
Largest outside contractors
2025 · Form 990, Part VII, Section B · businesses only| OLSON COUNSELING AND CONSULTING LLC Clinical supervision and project managem | $108,025 |
Individuals listed as contractors are left out. 1 contractors were paid more than $100,000 in all.
Private foundation grants it received
15 private foundations reported grants to Crisis Connections totaling $324K on their tax year 2023 Form 990-PF returns. See which foundations, on WHOFUNDS.
Source: WHOFUNDS open grant graph, matched from Form 990-PF Part XV.
Correct a figure or respond
Every number above is copied from Crisis Connections's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Crisis Connections, you can publish a response that is linked from this page.
Share or embed this breakdown
Of every $100 Crisis Connections spent in 2025, $88.82 went to programs. The full breakdown, from its IRS Form 990:
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Similar-sized charities in this cause
- Crossroads' Turning PointsPueblo, CO · revenue $31M · programs 80.8% · FY2025
- First to ServeLos Angeles, CA · revenue $31M · programs 90.9% · 2024
- Spaulding Academy & Family ServicesNorthfield, NH · revenue $31M · programs 87.9% · FY2025
- Common GroundBingham Farms, MI · revenue $31M · programs 89.2% · FY2025
- Child Mind Medical Practice PllcNew York, NY · revenue $31M · programs 71.5% · 2024
All mental health & crisis intervention charities · Largest charities in Washington
Questions people ask
How much of Crisis Connections's spending goes to programs?
In calendar year 2025, Crisis Connections reported that 88.8% of its $29.7 million in expenses went to program services, 9.4% to management and general and 1.8% to fundraising (Form 990, Part IX).
How much does Crisis Connections pay its top executive?
The largest total compensation Crisis Connections reported for one person in calendar year 2025 was $275,659, for the role of CHIEF EXECUTIVE OFFICER (Form 990, Part VII, including compensation from related organizations and other compensation).
Where does Crisis Connections get its money?
Of $31.3 million in revenue in calendar year 2025, 100.1% came from contributions and grants (including 80.6% from government grants) and 0.0% from program service revenue (Form 990, Part VIII).
Is Crisis Connections a registered charity?
The IRS lists EIN 91-0773187 as a 501(c)(3) organization (publicly supported organization (170(b)(1)(a)(vi))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024, 2025. A filing shows what the organization reported; it doesn't by itself show whether a program works.
Sources
- 2025: Form 990 for calendar year 2025, object 202631689349301563 · read the filing · XML
- 2024: Form 990 for calendar year 2024, object 202501999349301500 · read the filing
- 2023: Form 990 for calendar year 2023, object 202401779349301300 · read the filing
- 2022: Form 990 for calendar year 2022, object 202301669349302310 · read the filing
- 2021: Form 990 for calendar year 2021, object 202222039349300547 · read the filing
- 2020: Form 990 for calendar year 2020, object 202112999349302116 · read the filing
- 2019: Form 990 for calendar year 2019, object 202003169349306080 · read the filing
All filings for EIN 91-0773187: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.