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Crisis Text Line
Crisis Text Line reported $38.5 million in revenue and $38.6 million in expenses for calendar year 2025. Of every $100 it spent, $79.73 went to program services, $12.93 to management and general costs and $7.34 to fundraising. Its largest source of revenue was contributions and grants: 88.6% of the total. The highest compensation it reported for one person was $419,879 (CHIEF EXECUTIVE OFFICER). 74 people received more than $100,000 in reportable compensation. Revenue rose 117% between 2019 and 2025. Source: Form 990, 2025.
Where $100 of spending went
Calendar year 2025 · Form 990, Part IX, line 25 · total expenses $39MFor context, the median across 864 covered mental health & crisis intervention charities: $86.13 programs, $13.87 management, $0.00 fundraising (medians computed separately, so they may not sum to $100).
Where $100 of revenue came from
Calendar year 2025 · Form 990, Part VIII · total revenue $38MThe 990 scorecard · same measures for every charity, no grades
| Measure | 2025 | Median |
|---|---|---|
| Program services Part IX 25(B) ÷ 25(A) | 79.7% | 85.2% |
| Management & general Part IX 25(C) ÷ 25(A) | 12.9% | 13.7% |
| Fundraising Part IX 25(D) ÷ 25(A) | 7.3% | 0.0% |
| Fundraising cost per $1 of contributions Part IX 25(D) ÷ Part VIII 1h | $0.08 | $0.00 |
| Contributions & grants share of revenue Part VIII 1h ÷ 12 | 88.6% | 26.4% |
| Government grants share of revenue Part VIII 1e ÷ 12 | 0.0% | 14.5% |
| Program service revenue share Part VIII 2g ÷ 12 | 8.9% | 69.3% |
| Highest reported compensation Part VII-A, columns D–F | $419,879 | $324,111 |
| Highest compensation as share of expenses Part VII-A ÷ Part IX 25(A) | 1.09% | 1.28% |
| People paid over $100,000 Part VII, line 2 | 74 | 8 |
| Net assets, in months of expenses Part X 33(B) ÷ monthly expenses | 8.2 | 6.2 |
| Independent voting board members Part VI 1a–1b | 9 of 10 | 100.0% |
A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.
What the money paid for, in its own words
2025 · Form 990, Part III · the three largest programs by expenseCrisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of over 14,000 trained volunteers and paid supervisors to support people in their moments of need. Anyone can text from anywhere in the united states, anytime. A live, trained crisis counselor receives the text and responds from a secure online platform. Crisis Text Line recruits, trains, develops, and retains volunteers to appropriately communicate with and serve all communities throughout the entire country. Supervisors support and oversee the volunteer…
Crisis Text Line's mission relies on innovative technology to support the 24/7 texting and chat mental health crisis intervention platform. The technology team is responsible for coding, refining, and supporting the Crisis Text Line texting and chat platform as well as maintaining and updating a learning management system as part of the platform. The team's role includes engineering, product, design, data, and analytics.Crisis Text Line continues to develop enhanced architecture designs for the platform as well as testing and developing a generative ai conversation simulator to improve…
Crisis Text Line has a dedicated team of research scientists that lead rigorous mental health research science efforts to evidence and amplify Crisis Text Line impact for texters, volunteers, and communities. Crisis Text Line research and impact studies aim to strengthen mental health policy, practice, and systems in the broader field nationally and globally. In 2025, Crisis Text Line released several important reports, including a large-scale study on volunteer impact, evidencing benefits of volunteering as a crisis counselor that go far beyond the positive effect on the lives of our texters…
Highest reported compensation
2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here| Role | From this org | From related orgs | Other | Total |
|---|---|---|---|---|
| CHIEF EXECUTIVE OFFICER Director/trustee, officer, 50.00 hrs/week | $379,822 | $0 | $40,057 | $419,879 |
| CHIEF TECHNOLOGY OFFICER Highest compensated employee, 50.00 hrs/week | $377,881 | $0 | $40,057 | $417,938 |
| CHIEF FINANCIAL OFFICER Officer, 50.00 hrs/week | $327,794 | $0 | $39,498 | $367,292 |
| CHIEF OPERATING OFFICER Key employee, 50.00 hrs/week | $310,922 | $0 | $36,701 | $347,623 |
| CHIEF HEALTH OFFICER Highest compensated employee, 50.00 hrs/week | $336,284 | $0 | $10,036 | $346,320 |
| CHIEF IMPACT OFFICER Highest compensated employee, 50.00 hrs/week | $317,444 | $0 | $19,404 | $336,848 |
| SECRETARY & GENERAL COUNSEL Officer, 50.00 hrs/week | $244,586 | $0 | $53,022 | $297,608 |
| CHIEF MARKETING OFFICER (UNTIL 10/25) Highest compensated employee, 50.00 hrs/week | $255,409 | $0 | $32,491 | $287,900 |
74 people received more than $100,000 in reportable compensation from Crisis Text Line (Part VII, line 2). Compensation of current officers, directors and key employees totaled $1.4M (Part IX, line 5).
7 years of filings
Form 990, Parts I, VII, IX and X · each row is that year's own filing, linkedGovernance answers, as filed
2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means- Voting board members, and how many are independent Part VI, lines 1a–1b10 · 9 independent
- Audited financial statements Part XII 2bYes
- Conflict-of-interest policy Part VI 12aYes
- Whistleblower policy Part VI 13Yes
- Document retention policy Part VI 14Yes
- Independent process for top executive pay Part VI 15aYes
- Board given the 990 before filing Part VI 11aYes
- Family or business ties among insiders Part VI 2No
- Aware of a significant diversion of assets Part VI 5No
- Excess benefit transaction with an insider Part IV 25aNo
- Loans to or from insiders outstanding Part IV 26No
- Lobbying, or a 501(h) election in effect Part IV 4Yes
- Over $15,000 of professional fundraising services Part IV 18No
- Over $10,000 of activity outside the U.S. Part IV 14bYes
- Employees Part I, line 5296
- Volunteers Part I, line 614,000
Largest outside contractors
2025 · Form 990, Part VII, Section B · businesses only| OYSTER HR INC Staffing | $2,285,609 |
| AMAZON WEB SERVICES Data housing and relational hosting | $1,428,220 |
| PREDIKTIV LLC Staffing | $366,818 |
| SOLVO SOLUTIONS LLC Staffing | $318,951 |
| TIK TOK INC Volunteer and texter outreach | $194,874 |
Individuals listed as contractors are left out. 13 contractors were paid more than $100,000 in all.
Private foundation grants it received
17 private foundations reported grants to Crisis Text Line totaling $3.8M on their tax year 2023 Form 990-PF returns. See which foundations, on WHOFUNDS.
Source: WHOFUNDS open grant graph, matched from Form 990-PF Part XV.
Correct a figure or respond
Every number above is copied from Crisis Text Line's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for Crisis Text Line, you can publish a response that is linked from this page.
Share or embed this breakdown
Of every $100 Crisis Text Line spent in 2025, $79.73 went to programs. The full breakdown, from its IRS Form 990:
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Similar-sized charities in this cause
- Erie Homes for Children & AdultsErie, PA · revenue $38M · programs 90.5% · FY2025
- Richmond Area Multi-ServicesSan Francisco, CA · revenue $39M · programs 87.3% · FY2025
- Holcomb AssociatesExton, PA · revenue $38M · programs 83.2% · FY2025
- Mark Twain Association for Mental Health Mark Twain Behavioral HealthHannibal, MO · revenue $39M · programs 86.3% · FY2025
- Unity House of TroyTroy, NY · revenue $38M · programs 86.2% · 2024
All mental health & crisis intervention charities · Largest charities in New York
Questions people ask
How much of Crisis Text Line's spending goes to programs?
In calendar year 2025, Crisis Text Line reported that 79.7% of its $38.6 million in expenses went to program services, 12.9% to management and general and 7.3% to fundraising (Form 990, Part IX).
How much does Crisis Text Line pay its top executive?
The largest total compensation Crisis Text Line reported for one person in calendar year 2025 was $419,879, for the role of CHIEF EXECUTIVE OFFICER (Form 990, Part VII, including compensation from related organizations and other compensation).
Where does Crisis Text Line get its money?
Of $38.5 million in revenue in calendar year 2025, 88.6% came from contributions and grants and 8.9% from program service revenue (Form 990, Part VIII).
Is Crisis Text Line a registered charity?
The IRS lists EIN 46-5039599 as a 501(c)(3) organization (publicly supported organization (170(b)(1)(a)(vi))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024, 2025. A filing shows what the organization reported; it doesn't by itself show whether a program works.
Sources
- 2025: Form 990 for calendar year 2025, object 202631339349301678 · read the filing
- 2024: Form 990 for calendar year 2024, object 202501329349303105 · read the filing
- 2023: Form 990 for calendar year 2023, object 202421349349307677 · read the filing
- 2022: Form 990 for calendar year 2022, object 202312929349301851 · read the filing
- 2021: Form 990 for calendar year 2021 (amended), object 202300609349300930 · read the filing
- 2020: Form 990 for calendar year 2020, object 202231449349301203 · read the filing
- 2019: Form 990 for calendar year 2019, object 202013209349301376 · read the filing
All filings for EIN 46-5039599: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.