The Information and Referral Federation of Los Angeles County
Also known as 211 LA
The Information and Referral Federation of Los Angeles County reported $25.8 million in revenue and $23.8 million in expenses for the fiscal year ending June 30, 2025. Of every $100 it spent, $84.06 went to program services, $15.27 to management and general costs and $0.67 to fundraising. Its largest source of revenue was contributions and grants: 98.6% of the total. Government grants made up 68.7%. The highest compensation it reported for one person was $269,193 (EXECUTIVE DIRECTOR). 4 people received more than $100,000 in reportable compensation. Revenue rose 118% between FY2020 and FY2025. Source: Form 990, FY2025.
Where $100 of spending went
The fiscal year ending June 30, 2025 · Form 990, Part IX, line 25 · total expenses $24MFor context, the median across 3,614 covered human services charities: $88.27 programs, $11.52 management, $0.21 fundraising (medians computed separately, so they may not sum to $100).
Where $100 of revenue came from
The fiscal year ending June 30, 2025 · Form 990, Part VIII · total revenue $26MThe 990 scorecard · same measures for every charity, no grades
| Measure | FY2025 | Median |
|---|---|---|
| Program services Part IX 25(B) ÷ 25(A) | 84.1% | 87.2% |
| Management & general Part IX 25(C) ÷ 25(A) | 15.3% | 11.4% |
| Fundraising Part IX 25(D) ÷ 25(A) | 0.7% | 0.2% |
| Fundraising cost per $1 of contributions Part IX 25(D) ÷ Part VIII 1h | $0.01 | $0.02 |
| Contributions & grants share of revenue Part VIII 1h ÷ 12 | 98.6% | 20.6% |
| Government grants share of revenue Part VIII 1e ÷ 12 | 68.7% | 2.4% |
| Program service revenue share Part VIII 2g ÷ 12 | 1.4% | 70.8% |
| Highest reported compensation Part VII-A, columns D–F | $269,193 | $274,992 |
| Highest compensation as share of expenses Part VII-A ÷ Part IX 25(A) | 1.13% | 1.18% |
| People paid over $100,000 Part VII, line 2 | 4 | 6 |
| Net assets, in months of expenses Part X 33(B) ÷ monthly expenses | 2.5 | 6.9 |
| Independent voting board members Part VI 1a–1b | 10 of 10 | 100.0% |
A median is context, not a target: hospitals, universities, food banks and grantmakers spend in very different ways. What these measures can and can't tell you.
What the money paid for, in its own words
FY2025 · Form 990, Part III · the three largest programs by expenseCounty of los angeles - Information and Referral services provider in los angeles county connecting community and organizations for health, human and social services
Ca vs. Hate is a statewide resource line and network offering non-emergency hate incident and hate crime reporting. The goals of ca vs. Hate are to help individuals and communities targeted for hate identify options for next steps after a hate incident or hate crime and connect people targetd for hate with culturally competent resources
Highest reported compensation
FY2025 · Form 990, Part VII, Section A · roles as filed; names are in the filing, not here| Role | From this org | From related orgs | Other | Total |
|---|---|---|---|---|
| EXECUTIVE DIRECTOR Officer, 40.00 hrs/week | $245,993 | $0 | $23,200 | $269,193 |
| CHIEF OPERATING OFFICER Officer, 40.00 hrs/week | $231,994 | $0 | $27,216 | $259,210 |
| SR DIRECTOR OF I & R Highest compensated employee, 40.00 hrs/week | $125,944 | $0 | $10,850 | $136,794 |
| SEN DIR ORGANIZATIONAL DEV Highest compensated employee, 40.00 hrs/week | $124,018 | $0 | $3,280 | $127,298 |
4 people received more than $100,000 in reportable compensation from The Information and Referral Federation of Los Angeles County (Part VII, line 2). Compensation of current officers, directors and key employees totaled $528K (Part IX, line 5).
6 years of filings
Form 990, Parts I, VII, IX and X · each row is that year's own filing, linkedGovernance answers, as filed
FY2025 · the organization's own yes/no answers; explanations, if any, are in Schedule O of the filing · what each means- Voting board members, and how many are independent Part VI, lines 1a–1b10 · 10 independent
- Audited financial statements Part XII 2bYes
- Conflict-of-interest policy Part VI 12aYes
- Whistleblower policy Part VI 13Yes
- Document retention policy Part VI 14Yes
- Independent process for top executive pay Part VI 15aYes
- Board given the 990 before filing Part VI 11aYes
- Family or business ties among insiders Part VI 2No
- Aware of a significant diversion of assets Part VI 5No
- Excess benefit transaction with an insider Part IV 25aNo
- Loans to or from insiders outstanding Part IV 26No
- Lobbying, or a 501(h) election in effect Part IV 4No
- Over $15,000 of professional fundraising services Part IV 18No
- Over $10,000 of activity outside the U.S. Part IV 14bNo
- Employees Part I, line 5203
- Volunteers Part I, line 64
Largest outside contractors
FY2025 · Form 990, Part VII, Section B · businesses only| FRONTLINE Surge partner | $688,261 |
| CA 211 PROVIDERS NETWORK Specialized serv. Subcontractor | $514,597 |
| MINTUBI LLC Tech. Platform devlp./maint. | $511,347 |
| NICE Call center tel. Platform | $339,512 |
| EXPIVIA INTERACTION MARKETING GROUP INC Surge partner | $241,292 |
Individuals listed as contractors are left out. 10 contractors were paid more than $100,000 in all.
Correct a figure or respond
Every number above is copied from The Information and Referral Federation of Los Angeles County's own Form 990. If one doesn't match the filing, that's our error and we'll fix it. If you work for The Information and Referral Federation of Los Angeles County, you can publish a response that is linked from this page.
Share or embed this breakdown
Of every $100 The Information and Referral Federation of Los Angeles County spent in FY2025, $84.06 went to programs. The full breakdown, from its IRS Form 990:
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Similar-sized charities in this cause
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All human services charities · Largest charities in California
Questions people ask
How much of The Information and Referral Federation of Los Angeles County's spending goes to programs?
In the fiscal year ending June 30, 2025, The Information and Referral Federation of Los Angeles County reported that 84.1% of its $23.8 million in expenses went to program services, 15.3% to management and general and 0.7% to fundraising (Form 990, Part IX).
How much does The Information and Referral Federation of Los Angeles County pay its top executive?
The largest total compensation The Information and Referral Federation of Los Angeles County reported for one person in the fiscal year ending June 30, 2025 was $269,193, for the role of EXECUTIVE DIRECTOR (Form 990, Part VII, including compensation from related organizations and other compensation).
Where does The Information and Referral Federation of Los Angeles County get its money?
Of $25.8 million in revenue in the fiscal year ending June 30, 2025, 98.6% came from contributions and grants (including 68.7% from government grants) and 1.4% from program service revenue (Form 990, Part VIII).
Is The Information and Referral Federation of Los Angeles County a registered charity?
The IRS lists EIN 95-3510017 as a 501(c)(3) organization (publicly supported organization (170(b)(1)(a)(vi))), and its records show contributions as tax-deductible. Form 990 filings on record here cover tax years 2019, 2020, 2021, 2022, 2023, 2024. A filing shows what the organization reported; it doesn't by itself show whether a program works.
Sources
- FY2025: Form 990 for the fiscal year ending June 30, 2025, object 202641189349301984 · read the filing
- FY2024: Form 990 for the fiscal year ending June 30, 2024, object 202541349349304809 · read the filing
- FY2023: Form 990 for the fiscal year ending June 30, 2023, object 202441309349305329 · read the filing
- FY2022: Form 990 for the fiscal year ending June 30, 2022, object 202341339349302169 · read the filing
- FY2021: Form 990 for the fiscal year ending June 30, 2021, object 202221339349305712 · read the filing
- FY2020: Form 990 for the fiscal year ending June 30, 2020, object 202131319349303993 · read the filing
All filings for EIN 95-3510017: ProPublica Nonprofit Explorer · IRS Tax Exempt Organization Search. Figures are as the organization reported them; we have not audited them.