Unpaid toll text scams: how to spot them

A text says you owe a small toll and must pay today through a link, or face fees.

Could you spot it?

3 quick examples. Decide scam or legit for each.

How it works

The text names a toll service, a small unpaid amount (often under $10) and a deadline of a day or two. It threatens late fees, a suspended license or a court referral. The link goes to a copy of a payment page that takes your card details.

The small amount is the hook: it feels too minor to question. Scammers send these to everyone, including people who have never used a toll road.

Red flags

What it looks like

You drove through a toll plaza last month.

Text message · +1 (318) 555-0143
Turnpike Toll Services: Our records show an unpaid toll balance of $6.89 for your vehicle. To avoid a $50.00 late fee and possible suspension of your vehicle registration, settle your balance within 12 hours: turnpike-tolls.com-paycenter.top/settle
(Reply Y, then reopen this message to activate the link.)

The tells:

  1. A deadline of hours, and a big late fee over a few dollars.
  2. The real website is the part just before the first “/”: com-paycenter.top. That isn't a toll agency.
  3. Asking you to reply so your phone switches the link on is a trick to get past your phone's spam protection.
  4. Threatening your registration over $6.89.

A training example written for this site. Names, numbers and links are made up, and links are disabled.

What to do

  1. Don't click the link or reply.
  2. Check your toll account by typing the official website yourself, or calling the number on your toll pass or statement.
  3. Report the text by forwarding it to 7726 (SPAM), then delete it.

If you already paid or shared information

  1. Contact the company you used to pay (your bank, card company, gift card company, payment app or wire service) right away and ask them to reverse the payment.
  2. If you shared a password, change it now and turn on two-factor authentication.
  3. If you gave out your Social Security number or other ID details, go to IdentityTheft.gov for a recovery plan.
  4. Report it to the FTC at ReportFraud.ftc.gov. For scams that happened online, you can also report to the FBI at ic3.gov.

From FTC: What to do if you were scammed.

Latest alerts about this scam

No recent FTC, CISA or FBI alerts are tagged with this scam. The guidance below still applies.

Sources

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